Payment Policy
Shipping Policy
Return Policy
Contact Information
Privacy Policy
Preferred Client Network
Selling Your Fine Jewelry
FAQs
Mission Statement
Our mission is to bring to our clients the finest Estate Jewelry, particularly signed pieces by the world's finest Couture designers, at the best prices available on the web.
We strive to offer an eclectic variety of choices from important jewelry design periods including the Victorian, Edwardian, Art Deco, Retro, Mid-Century, Modern and Contemporary eras. We also strive to offer jewelry that is chic, wearable and affordable. In addition, it is our objective to create a boutique shopping experience online, with an emphasis on customer service and communication.
Also, because we are so fortunate to be in this incredible business, our policy is to give back to the community at large by donating a portion of our online sales to causes that make all of our lives better.
Payment Policy
We accept major credit cards and payment via PayPal.
You may also pay with your personal check or wire transfer. If you wish to pay by check or wire transfer please contact us by e-mail at sales@beladora.com or call us at our toll free number (800) 680-9569. We can not accept an order billed to a foreign credit card but we will be happy to accept a personal check or wire transfer.
All items shipped to a California address will be subject to California Sales Tax.
International Orders
We are happy to work with international clients but in order for Beladora to complete a transaction, we must be paid by paypal, personal check, or a wire transfer. Due to problems with identity theft and fraud we cannot accept international credit card orders because they can't be verified. If you would like to place an international order please call us or send us an e-mail and we will give you our information for a wire transfer.
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Shipping Policy
You will receive a purchase confirmation via e-mail once your credit card information and payment has been verified. Once the sale has been approved your items will be shipped the same or next business day and you will be notified of the tracking number. For credit card purchases, if you would like to ship to an address other than the billing address, please call a customer service representative at (800) 680-9569. All insured shipments will require a signature upon delivery.
We use the following shipping partners:
FedEx and US Post Office Registered Insured Mail
Insured shipping via FedEx is $40.00.
Registered Insured shipping by USPS is $20.00.
FedEx Standard shipping is fast but expensive. Because we insure all FedEx shipments with private insurance and because FedEx adds surcharges for fuel, signature, residential delivery and some other additional surcharge of who knows what, it actually cost us more than $40.00 to ship this way.
United States Post Office Registered Insured Mail usually arrives within 3 to 5 business days. This is a very secure way to ship high value items.
All items must be signed for at point of destination. FedEx and UPS cannot honor a signature wavier for any purchase over $250. If the value of your shipment is over $250 you must sign for delivery.
There is free domestic shipping on orders over $2,500.
Beladora.com reserves the right to choose the shipping partner based on destination and value.
International Shipping
International Shipping by FedEx is $70.00
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SATISFACTION GUARANTEED Return Policy
Our goal at Beladora is for our customers to be completely satisfied with all of their purchases. We proudly stand behind the quality and value of our jewelry and we back that up with an easy and friendly return policy. We have a 100% MONEY-BACK return policy less shipping charges on all items returned to Beladora which are in their original condition. Any item returned after our generous 30 day return period will be charged a minimal $25 restocking fee.
Items returned must be in their original condition and with their accompanying documentation. If the item you are returning is set with a diamond which includes a gemological laboratory certificate, the original gemological laboratory certificate that was issued with the diamond needs to be returned as well. This is very important. If the certificate is not returned, or if it has been damaged or altered, the cost of replacing it will be charged.
Returns of items which are not in their original condition will be at our discretion and could be subject to a refurbishing fee. Please feel free to call us toll free at (800) 680-9569 if you have any questions regarding our return policy.
Please carefully pack return merchandise in a box with enough packing material to prevent any damage to the item and ship by registered insured US Mail, insured Federal Express or UPS. Please return items to:
Beladora
332 N. Rodeo Drive
Beverly Hills, CA 90210
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Contact Us
Please feel free to contact us with your comments and questions. We respond to all calls and e-mail inquiries within one business day. For Customer Service and general information:
By Telephone: 800-680-9569 By E-mail: service@beladora.com
By Fax: 310-285-0469
Beladora
332 N. Rodeo Drive
Beverly Hills, CA. 90210
Business Hours: Monday-Friday 9:00am – 6:00pm Pacific Time
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Privacy Policy
Our privacy policy ensures that you can shop at Beladora with the knowledge that your personal information is handled in a secure and responsible manner.
The use of personal information that you may submit to us through this Website will be used exclusively in connection to your transactions with Beladora. All transactions are strictly confidential. We will not share or sell your information with any outside party.
The e-mail address used for your order will be kept private and will NOT be shared or sold, and will NOT be used for any solicitations or future promotions. If you have questions about our company or our jewelry please contact at us at sales@beladora.com. If you would specifically like to receive information from us via e-mail about special events, sales, and promotions please join our Preferred Client Network or contact us directly at sales@beladora.com.
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Military Discount
Beladora is proud to offer a 5% discount to all military service people, their immediate family members and retired military personnel:
For those on active duty, reserve and their immediate family, please provide copy of military identification upon checkout. For veterans, please provide a copy of DD214 form upon checkout.
Please send this information by e-mail to sales@beladora.com, by fax at (310) 285-0469 or call us at (800) 680-9569
Preferred Client Network
The Preferred Client Network is a special benefit for our clients who wish to be notified about our special events, pre-sales and promotions and to receive gift certificates for referring other clients who purchase from Beladora. To become a preferred client please sign up on our Preferred Client Network page. Your personal information is confidential. We will not share or sell your information with any outside party.
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Selling Your Fine Jewelry
We would be pleased to speak to you about purchasing your fine and antique jewelry. Please send us a photo or photocopy and description by mail, fax or e-mail and be sure to include how you would prefer that we contact you, by phone, mail or e-mail. Once we have seen the picture we will contact you directly to discuss your jewelry. Of course, when you sell to us our privacy policy applies and we handle all purchases with the utmost discretion.
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Frequently Asked Questions
What does Beladora mean? We created the name Beladora because we wanted a name that would express how we feel about our jewelry. Beladora is constructed from the Latin root bella which means beautiful and the Greek root dora which means gift. We think that Beautiful Gift is certainly an apt description of our jewelry.
What is the difference between Antique and Estate Jewelry? We define Antique Jewelry as jewelry which was crafted 100 years ago or earlier and include the design periods Georgian, Victorian, Art Nouveau and Edwardian. We define Estate Jewelry as jewelry that is less than 100 years old including the design periods Art Deco, Retro, Mid-Century, Modern and Contemporary.
Do you also sell new jewelry on Beladora? While we are specialists in Antique and Estate jewelry we also offer a selection of fine jewelry that is new.
Why does the jewelry that I purchased not look exactly like what I saw on the Beladora website? The jewelry on this website may appear to be smaller or larger than actual size because of the photographic techniques used to show the detail or to show a piece in its entirety on the website. Also, because many computer monitors differ in their settings, some colors may appear different than they do on the actual items. Our gemstones are generally measured and graded in their mountings and unless the gemstones come with a certificate from an independent gemological laboratory such as the GIA, AGL or EGL, our evaluations will be our best approximations. We have extensive experience in the field of Estate jewelry and our staff includes GIA trained gemologists and professionals who have had more than 30 years of experience working with estate jewelry and fine gemstones. All of us at Beladora work hard to ensure that we provide detailed and accurate descriptions, including measurements, for our jewelry.
If I have a question about an item that is featured on Beladora how can I find out more information about it? Please feel free to e-mail us with your questions at sales@beladora.com or call us on our toll free number (800) 680-9569.
What should I do if I can’t find a specific piece of jewelry that I am looking for or if I need to buy a gift but am not sure of what would be appropriate? If you are looking for a specific item of jewelry or if you are looking for a gift but need some advice, please click on our Personal Shopper link and use the comments section to tell us what you need. Because we have many items of jewelry that aren’t featured on the Beladora website we are confident that we will have just the right piece to fit your needs and we will contact you with our recommendations.
How do I find jewelry that fits into my budget? If you have a specific budget please use the search feature on our Gift Boutique link to view jewelry that is within your budget.
Why is shipping by FedEx so expensive? The cost of shipping is based on the basic FedEx rates plus all of the extras that FedEx adds: Residential Delivery Surcharge, Fuel Surcharge, FedEx Surcharge, Direct Signature Surcharge. In addition, we purchase special insurance that covers our jewelry in case it gets lost or damaged. If you don't need your item immediately, choose the US Mail Registered Insured alternative.
Is there a Beladora store? We are wholesale jewelers and do not have retail store. We prefer to be online merchants only so that the money that we save by not having store expenses we can directly pass on to our clients through our low prices.
What if I want to sell a piece of jewelry? Please contact us directly about it and we will be happy to discuss purchasing your fine jewelry. Call us at (800) 680-9569
What is your policy on Conflict Diamonds? For any product fabricated from rough diamonds mined from January 1, 2003 onward, we certify that the diamonds have been purchased from legitimate sources not involved in funding conflct and in compliance with the United Nations Resolutions, and we guarantee that these diamonds are conflict free, based on personal knowledge and/or written guarantees provided by the supplier of these diamonds. For any product fabricated from rough diamonds mined prior to January 1, 2003, we warrant that conflict diamonds will not be knowingly sold, and that to the best of our ability, we will undertake reasonable measures to prevent the sale of conflict diamonds.
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